An Introduction to Kerosene Heating Oil

If you’ve just moved into a new home and found it uses oil-fired heating it can all be a little daunting at first.

With over 25+ years of experience in supplying heating oil to customers all over the UK, you can consider it one less thing to worry about when you use Compass Fuels.

Which type of oil do I need?

These days we find that 99% of all domestic dwellings are fitted with 28 second kerosene home heating oil boilers.
Some properties still run on 35 second Red Diesel / Gas Oil so please try and check your own boiler to double check – there should be a sticker on the boiler indicating which type it is configured to run on.

How much do I need? 500 litres, 1000 litres, 200 gallons?

Check your fuel tank to see what it’s total volume is.  If there’s no sticker on it then the model number is generally a good hint as to it’s size (i.e. Titan 1200, Harlequin HQ1000, Deso-2200).

If you can’t find any stickers, simply measure the tank to calculate an approximate volume.

2300 litres = approx. 500 gallons.
1000 litres = approx. 220 gallons.
500 litres = approx. 110 gallons.

Oil usage varies on many different factors (property size, insulation, time spent at home etc.) so it’s always hard to gauge how long a packet of fuel will last you, however, we find 1000 litres will last most people 2-3 months during Winter months.

How does oil pricing work?

Heating oil has a reduced VAT rate of only 5% when ordering under 2300 litres.
2300 litres and above is charged at the standard 20% VAT rate unless the customer signs a simple VAT exemption form – ask a member of staff for a copy if required.

We can either quote you a pence per litre price i.e. 55p per litre plus 5% VAT for 1000 litres or if you prefer a grand total just ask us for that instead i.e. £577.50 including 5% VAT.

Call today for our best price on home heating oil – 0844 335 6447

Bulk buy savings?

It’s much more cost-effective for us to deliver 2000 litres of oil compared to 500 litres.
You will always get a better price on larger loads compared to 500 litre drops.

Okay I’m ready to order, how do I proceed?

Simply pick up the phone and speak to one of our friendly advisers.
We will take down some details such as your name, address and contact telephone number for the driver when trying to locate the property or tank.

We always take payment up front with domestic customers, either by debit card, credit card or BACS.  If you’re happy with our service and want to order with us again, we do offer Direct Debit to our regular customers.

Additionally, for a small charge we can also install a fuel tank sensor / monitor so you can forget about the whole ordering process completely, and rest safe in the knowledge that we will check your fuel level weekly and notify you when you’re due for a top-up.

Ready to order? Call now for our best price – 0844 335 6447

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Domestic orders & heating oil, please visit www.easyoil.co.uk

Frequently Asked Questions

Deliveries

  • What areas do you deliver to?

    We deliver to most regions in the UK. To check if we service your area, please use our delivery postcode checker or contact our support team 01772 619 461 

  • What is the minimum order quantity for delivery?

    The minimum order quantity varies depending on the fuel type. For most orders, it is 500 litres, but smaller deliveries may be available upon request for example barrels of 205l fuel.

  • How long does delivery take?

    Standard deliveries typically take 3–5 working days. We also offer express delivery options for urgent orders.

  • What should I do if my tank is overfilled or damaged during delivery?

    Please report any issues to our customer service team immediately. We will investigate and resolve the issue promptly.

  • Can I change or cancel my delivery?

    Yes, you can modify or cancel your delivery by contacting us at least 24 hours before the scheduled delivery time.

  • Do you charge a delivery fee?

    Standard delivery is included in the fuel price for most orders. Express deliveries or orders below the minimum quantity may incur additional fees.

  • What types of vehicles are used for delivery?

    We use a fleet of fuel tankers suitable for residential, commercial, and agricultural deliveries. For restricted access locations, we may send a smaller vehicle.

  • What if my delivery is delayed?

    While we strive to deliver on time, delays can occur due to weather or other unforeseen circumstances. If your delivery is delayed, we will notify you as soon as possible.

  • What should I do to prepare for a delivery?

    Ensure your tank is easily accessible, remove any obstructions, and secure pets or gates. If your tank has a lock, please make sure it is unlocked.

  • How will I know when my delivery will arrive?

    You will receive a notification with an estimated delivery date once your order is confirmed. On the day of delivery, our driver may contact you directly.

  • Do I need to be present during the delivery?

    In most cases, you don’t need to be present as long as your tank is accessible and ready for filling.

  • What happens if I’m not available during the delivery?

    If you’re not available, our driver can deliver the fuel to your tank as long as it is accessible and safe to do so. If access is restricted, we will contact you to reschedule.

  • Can I schedule my delivery?

    Absolutely. You can choose a preferred delivery date during the order process. We’ll do our best to accommodate your request.

  • Do you offer same-day or next-day delivery?

    Yes, same-day and next-day delivery options are available in select areas. Additional charges may apply.

Payments

  • What currency are payments processed in?

    Payments are processed in GBP (British Pounds). If you are paying from outside the UK, your bank may apply conversion fees.

  • Is my payment information secure?

    Absolutely. We use industry-standard encryption and secure payment gateways to protect your payment details.

  • Can I request an extension on my payment due date?

    Yes, payment extensions may be available upon request. Please contact our billing team to discuss options.

  • Do you offer refunds?

    Refunds are processed in accordance with our refund policy. Please contact our support team for further assistance.

  • How can I update my payment details?

    You can update your payment details by contacting our customer service team. 

  • Can I split my payment across multiple methods?

    Unfortunately, we do not support splitting payments across multiple methods at this time.

  • What should I do if my payment is declined?

    If your payment is declined, double-check your payment details and try again. If the issue persists, contact your bank or our support team for assistance.

  • How do I receive my invoice or receipt?

    Invoices and receipts are sent to your registered email address or by letter.

  • Is there a surcharge for using a credit card?

    No, we do not charge additional fees for payments made using a credit card.

  • Do you offer credit terms for businesses?

    Yes, we provide credit terms for eligible business customers. Please contact our sales team to discuss account setup and terms.

  • Can I set up a direct debit or recurring payment?

    Yes, you can set up direct debit or recurring payments to ensure timely and hassle-free billing.

  • What payment methods do you accept?

    We accept a variety of payment methods, including credit/debit cards, direct bank transfers. For business customers, we also offer account-based billing.

  • I paid for my order by card, I received less fuel than I paid for due to the tank being full, what happens now?

    We have a couple of options available, we can refund your payment card, this takes 3-5 working days from the date we process your refund. Alternatively, we can leave the credit sat on your account and adjust this amount from the payment for your next order.