Ancillary Equipment Supplied by Compass Fuels

We deliver to most regions in the UK. To check if we service your area, please use our delivery postcode checker or contact our support team 01772 619 461 

The minimum order quantity varies depending on the fuel type. For most orders, it is 500 litres, but smaller deliveries may be available upon request for example barrels of 205l fuel.

Standard deliveries typically take 3–5 working days. We also offer express delivery options for urgent orders.

Please report any issues to our customer service team immediately. We will investigate and resolve the issue promptly.

Yes, you can modify or cancel your delivery by contacting us at least 24 hours before the scheduled delivery time.

Standard delivery is included in the fuel price for most orders. Express deliveries or orders below the minimum quantity may incur additional fees.

We use a fleet of fuel tankers suitable for residential, commercial, and agricultural deliveries. For restricted access locations, we may send a smaller vehicle.

While we strive to deliver on time, delays can occur due to weather or other unforeseen circumstances. If your delivery is delayed, we will notify you as soon as possible.

Ensure your tank is easily accessible, remove any obstructions, and secure pets or gates. If your tank has a lock, please make sure it is unlocked.

You will receive a notification with an estimated delivery date once your order is confirmed. On the day of delivery, our driver may contact you directly.

In most cases, you don’t need to be present as long as your tank is accessible and ready for filling.

If you’re not available, our driver can deliver the fuel to your tank as long as it is accessible and safe to do so. If access is restricted, we will contact you to reschedule.

Absolutely. You can choose a preferred delivery date during the order process. We’ll do our best to accommodate your request.

Yes, same-day and next-day delivery options are available in select areas. Additional charges may apply.

Payments are processed in GBP (British Pounds). If you are paying from outside the UK, your bank may apply conversion fees.

Absolutely. We use industry-standard encryption and secure payment gateways to protect your payment details.

Yes, payment extensions may be available upon request. Please contact our billing team to discuss options.

Refunds are processed in accordance with our refund policy. Please contact our support team for further assistance.

You can update your payment details by contacting our customer service team. 

Unfortunately, we do not support splitting payments across multiple methods at this time.

If your payment is declined, double-check your payment details and try again. If the issue persists, contact your bank or our support team for assistance.

Invoices and receipts are sent to your registered email address or by letter.

No, we do not charge additional fees for payments made using a credit card.

Yes, we provide credit terms for eligible business customers. Please contact our sales team to discuss account setup and terms.

Yes, you can set up direct debit or recurring payments to ensure timely and hassle-free billing.

We accept a variety of payment methods, including credit/debit cards, direct bank transfers. For business customers, we also offer account-based billing.

We have a couple of options available, we can refund your payment card, this takes 3-5 working days from the date we process your refund. Alternatively, we can leave the credit sat on your account and adjust this amount from the payment for your next order.