Avoiding red diesel problems in the winter

Red diesel is an important fuel for many businesses across a range of industry sectors. But there are a range of problems that can occur with red diesel in cold weather. So how can you avoid these issues, and keep your business up and running? Well, here at Compass Fuel Oils, we are leading red diesel providers. We work with businesses and agricultural industries across the UK, with reliable, high quality delivery options. So, for all your fuel needs, you can count on us. As a result, we have produced this guide to everything you should know about avoiding red diesel problems in the winter

Important steps for avoiding red diesel problems in the winter

There are a number of important steps you can take to ensure that your fleet of machinery or vehicles will operate at top capacity this winter, avoiding any problems with red diesel. These steps include:

  • Using winter grade red diesel- this should go without saying but as winter grade red diesel is formulated to handle extremely cold temperatures, unlike the summer grade, this is an essential and necessary switch to make this winter. When red diesel becomes too cold, crystals can start to form, blocking pipes and the fuel filter, and ultimately causing engine failure. As a result, making the switch is an obvious choice for avoiding breakdowns and costly repairs.
  • Cleaning the tank vent pipe to enable it to breathe- the vent pipe on the tank needs to be clear and free of any debris, blockages and especially any wax crystals, even small ones. Cleaning this can help keep your red diesel in great condition throughout the winter months.
  • Removing any water in the fuel- water usually gets into the fuel from condensation on the inside of the fuel tank. This can be particularly problematic and potentially dangerous, as the water can freeze from 0°C. This can result in the clogging of filters and pipes, leading to breakdowns and engine problems, from fuel starvation. You may need a professional fuel engineer to help with this.
  • Using safe and suitable storage- red diesel, including winter grade diesel, should always be stored in a safe place, and in a sheltered location. This can prevent the fuel from becoming too cold. Keeping the tank out of the wind is also necessary, as the wind causes the fuel to cool down at a faster rate. Here at Compass Fuel Oils, we can provide a range of fuel storage tanks and barrels that are fully secure and safe, to help keep your fuel protected.
  • Use the right lubricants- the right lubricants and greases also need to be used at this time of, when the temperature is much colder. Make sure you use the right products for the weather. Here at Compass Fuel Oils, we provide a wide range of lubricants and greases to suit a range of purposes and for a variety of machinery and vehicles.

For winter grade red diesel, secure fuel storage tanks, lubricants or greases, or for more information or advice about any of our high quality fuel oil products or services, get in touch with the team today here at Compass Fuel Oils.

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Frequently Asked Questions

Deliveries

  • What areas do you deliver to?

    We deliver to most regions in the UK. To check if we service your area, please use our delivery postcode checker or contact our support team 01772 619 461 

  • What is the minimum order quantity for delivery?

    The minimum order quantity varies depending on the fuel type. For most orders, it is 500 litres, but smaller deliveries may be available upon request for example barrels of 205l fuel.

  • How long does delivery take?

    Standard deliveries typically take 3–5 working days. We also offer express delivery options for urgent orders.

  • What should I do if my tank is overfilled or damaged during delivery?

    Please report any issues to our customer service team immediately. We will investigate and resolve the issue promptly.

  • Can I change or cancel my delivery?

    Yes, you can modify or cancel your delivery by contacting us at least 24 hours before the scheduled delivery time.

  • Do you charge a delivery fee?

    Standard delivery is included in the fuel price for most orders. Express deliveries or orders below the minimum quantity may incur additional fees.

  • What types of vehicles are used for delivery?

    We use a fleet of fuel tankers suitable for residential, commercial, and agricultural deliveries. For restricted access locations, we may send a smaller vehicle.

  • What if my delivery is delayed?

    While we strive to deliver on time, delays can occur due to weather or other unforeseen circumstances. If your delivery is delayed, we will notify you as soon as possible.

  • What should I do to prepare for a delivery?

    Ensure your tank is easily accessible, remove any obstructions, and secure pets or gates. If your tank has a lock, please make sure it is unlocked.

  • How will I know when my delivery will arrive?

    You will receive a notification with an estimated delivery date once your order is confirmed. On the day of delivery, our driver may contact you directly.

  • Do I need to be present during the delivery?

    In most cases, you don’t need to be present as long as your tank is accessible and ready for filling.

  • What happens if I’m not available during the delivery?

    If you’re not available, our driver can deliver the fuel to your tank as long as it is accessible and safe to do so. If access is restricted, we will contact you to reschedule.

  • Can I schedule my delivery?

    Absolutely. You can choose a preferred delivery date during the order process. We’ll do our best to accommodate your request.

  • Do you offer same-day or next-day delivery?

    Yes, same-day and next-day delivery options are available in select areas. Additional charges may apply.

Payments

  • What currency are payments processed in?

    Payments are processed in GBP (British Pounds). If you are paying from outside the UK, your bank may apply conversion fees.

  • Is my payment information secure?

    Absolutely. We use industry-standard encryption and secure payment gateways to protect your payment details.

  • Can I request an extension on my payment due date?

    Yes, payment extensions may be available upon request. Please contact our billing team to discuss options.

  • Do you offer refunds?

    Refunds are processed in accordance with our refund policy. Please contact our support team for further assistance.

  • How can I update my payment details?

    You can update your payment details by contacting our customer service team. 

  • Can I split my payment across multiple methods?

    Unfortunately, we do not support splitting payments across multiple methods at this time.

  • What should I do if my payment is declined?

    If your payment is declined, double-check your payment details and try again. If the issue persists, contact your bank or our support team for assistance.

  • How do I receive my invoice or receipt?

    Invoices and receipts are sent to your registered email address or by letter.

  • Is there a surcharge for using a credit card?

    No, we do not charge additional fees for payments made using a credit card.

  • Do you offer credit terms for businesses?

    Yes, we provide credit terms for eligible business customers. Please contact our sales team to discuss account setup and terms.

  • Can I set up a direct debit or recurring payment?

    Yes, you can set up direct debit or recurring payments to ensure timely and hassle-free billing.

  • What payment methods do you accept?

    We accept a variety of payment methods, including credit/debit cards, direct bank transfers. For business customers, we also offer account-based billing.

  • I paid for my order by card, I received less fuel than I paid for due to the tank being full, what happens now?

    We have a couple of options available, we can refund your payment card, this takes 3-5 working days from the date we process your refund. Alternatively, we can leave the credit sat on your account and adjust this amount from the payment for your next order.