Debunking common home heating oil myths

Home heating oil is a popular choice for heating homes in the UK, but there are several myths and misconceptions surrounding its use. It’s important to clarify these misconceptions so that homeowners can make informed decisions about their heating choices and maximize the benefits of using home heating oil. So what are these home heating oil myths? And what is the truth?

Myth 1: Home heating oil is expensive 

One prevailing myth about home heating oil is that it is an expensive fuel option compared to other heating methods. While the upfront cost of installing an oil heating system can be higher than alternatives such as gas or electric heating, the long-term costs are often more affordable. Home heating oil prices can fluctuate, but with proper planning and monitoring, homeowners can take advantage of competitive pricing options and even secure fixed-price contracts to stabilize their costs. Additionally, modern oil boilers are highly efficient, ensuring that homeowners get the most out of every liter of fuel.

Myth 2: Home heating oil is harmful to the environment 

Another myth is that home heating oil is detrimental to the environment. While it is true that burning any fossil fuel releases carbon dioxide (CO2), modern oil heating systems have significantly reduced their carbon footprint. Advances in technology have led to the development of cleaner-burning fuels, low-sulpher heating oil, and high-efficiency boilers that minimize emissions. Additionally, oil tanks are now designed to prevent leaks and spills, minimizing the risk of soil and water contamination. With regular maintenance and proper disposal of used oil, homeowners can ensure responsible use of home heating oil.

Myth 3: Home heating oil tanks are prone to leaks 

There is a misconception that home heating oil tanks are prone to leaks, leading to potential environmental hazards. However, modern oil tanks are constructed to high standards, reducing the risk of leaks significantly. These tanks are made from durable materials, such as fiberglass or steel, and are often double-walled with leak detection systems in place. Regular inspections and maintenance by qualified professionals ensure that any issues are promptly identified and addressed. Homeowners can also take steps to minimize the risks by placing tanks on stable ground, away from potential damage and ensuring proper ventilation.

Myth 4: Home heating oil is inconvenient to store and use 

Some people believe that storing and using home heating oil is inconvenient. However, modern oil storage tanks are designed to be compact, space-efficient, and can be installed both above or underground, depending on the homeowner’s preferences and available space. Automatic delivery systems can be set up to ensure a continuous supply of oil without the need for constant monitoring. Additionally, oil heating systems are highly reliable and easy to use. With regular maintenance, homeowners can enjoy a hassle-free heating experience while benefiting from the comfort and warmth provided by home heating oil.

Here at Compass Fuel Oils, we are leading home heating oil and red diesel providers. We work with homes and businesses across the UK, with reliable, high quality delivery options. So, for all your fuel needs, you can count on us. Why not get in touch today?

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Frequently Asked Questions

Deliveries

  • What areas do you deliver to?

    We deliver to most regions in the UK. To check if we service your area, please use our delivery postcode checker or contact our support team 01772 619 461 

  • What is the minimum order quantity for delivery?

    The minimum order quantity varies depending on the fuel type. For most orders, it is 500 litres, but smaller deliveries may be available upon request for example barrels of 205l fuel.

  • How long does delivery take?

    Standard deliveries typically take 3–5 working days. We also offer express delivery options for urgent orders.

  • What should I do if my tank is overfilled or damaged during delivery?

    Please report any issues to our customer service team immediately. We will investigate and resolve the issue promptly.

  • Can I change or cancel my delivery?

    Yes, you can modify or cancel your delivery by contacting us at least 24 hours before the scheduled delivery time.

  • Do you charge a delivery fee?

    Standard delivery is included in the fuel price for most orders. Express deliveries or orders below the minimum quantity may incur additional fees.

  • What types of vehicles are used for delivery?

    We use a fleet of fuel tankers suitable for residential, commercial, and agricultural deliveries. For restricted access locations, we may send a smaller vehicle.

  • What if my delivery is delayed?

    While we strive to deliver on time, delays can occur due to weather or other unforeseen circumstances. If your delivery is delayed, we will notify you as soon as possible.

  • What should I do to prepare for a delivery?

    Ensure your tank is easily accessible, remove any obstructions, and secure pets or gates. If your tank has a lock, please make sure it is unlocked.

  • How will I know when my delivery will arrive?

    You will receive a notification with an estimated delivery date once your order is confirmed. On the day of delivery, our driver may contact you directly.

  • Do I need to be present during the delivery?

    In most cases, you don’t need to be present as long as your tank is accessible and ready for filling.

  • What happens if I’m not available during the delivery?

    If you’re not available, our driver can deliver the fuel to your tank as long as it is accessible and safe to do so. If access is restricted, we will contact you to reschedule.

  • Can I schedule my delivery?

    Absolutely. You can choose a preferred delivery date during the order process. We’ll do our best to accommodate your request.

  • Do you offer same-day or next-day delivery?

    Yes, same-day and next-day delivery options are available in select areas. Additional charges may apply.

Payments

  • What currency are payments processed in?

    Payments are processed in GBP (British Pounds). If you are paying from outside the UK, your bank may apply conversion fees.

  • Is my payment information secure?

    Absolutely. We use industry-standard encryption and secure payment gateways to protect your payment details.

  • Can I request an extension on my payment due date?

    Yes, payment extensions may be available upon request. Please contact our billing team to discuss options.

  • Do you offer refunds?

    Refunds are processed in accordance with our refund policy. Please contact our support team for further assistance.

  • How can I update my payment details?

    You can update your payment details by contacting our customer service team. 

  • Can I split my payment across multiple methods?

    Unfortunately, we do not support splitting payments across multiple methods at this time.

  • What should I do if my payment is declined?

    If your payment is declined, double-check your payment details and try again. If the issue persists, contact your bank or our support team for assistance.

  • How do I receive my invoice or receipt?

    Invoices and receipts are sent to your registered email address or by letter.

  • Is there a surcharge for using a credit card?

    No, we do not charge additional fees for payments made using a credit card.

  • Do you offer credit terms for businesses?

    Yes, we provide credit terms for eligible business customers. Please contact our sales team to discuss account setup and terms.

  • Can I set up a direct debit or recurring payment?

    Yes, you can set up direct debit or recurring payments to ensure timely and hassle-free billing.

  • What payment methods do you accept?

    We accept a variety of payment methods, including credit/debit cards, direct bank transfers. For business customers, we also offer account-based billing.

  • I paid for my order by card, I received less fuel than I paid for due to the tank being full, what happens now?

    We have a couple of options available, we can refund your payment card, this takes 3-5 working days from the date we process your refund. Alternatively, we can leave the credit sat on your account and adjust this amount from the payment for your next order.