Keeping your home heating oil safe from theft 

Home heating oil is a great way to keep your property heated and warm, all year round. But what are the effective options for keeping your home heating oil safe from theft?

What are the options for keeping your home heating oil safe from theft?

Many homeowners who use oil as their main source of heat are concerned about keeping their home heating oil safe from theft. Being a valuable resource, heating oil is vulnerable to theft by opportunistic criminals. There are, however, a number of precautions you can take to assist safeguard your heating oil supply and discourage would-be thieves. These include:

  • Install a security system: An efficient prevention against oil theft is a home security system with motion detectors and security cameras. Installing a security system with monitoring services that will notify the authorities in the event of an emergency is something to think about.
  • Use a locked fill pipe cap: Your oil tank can be protected from theft and illegal entry with a lockable fill pipe cap. Cast iron or another strong material should be used to make the cap, and a high-quality lock should be used to secure it.
  • Install outdoor lighting: The ability of criminals to approach your oil tank secretly can be made more difficult by adequate exterior illumination, which can aid in theft prevention. Installing lights that will turn on when someone approaches your tank might be a good idea. These can even work together with the home security system to record any movement.
  • Use an oil level monitor: When the oil level in your tank unexpectedly lowers, an oil level monitor will notify you; this could be a sign that someone has stolen part of your oil. The oil level in your tank will also be recorded by this kind of sensor, which can be useful in figuring out how much oil has been stolen. Here at Compass Fuel Oils we can supply a high quality fuel monitor for your tank.
  • Keep your tank secure: To prevent it from being readily moved, make sure your oil tank is firmly fastened to the ground. To further safeguard the tank, think about erecting a wall or fence around it.
  • Store your oil in a secure location: Consider keeping your heating oil in a lockable room if you have a basement or other secure space. This will add another level of security against theft.
  • Consider using a delivery service:Consider employing a delivery service that will carry your heating oil right to your tank if you are worried about theft. The transfer of oil from the delivery truck to your tank will be handled by the delivery service, so you won’t need to keep the oil anywhere that is easily accessible.
  • Make sure the tank is visible: You can prevent theft by keeping your oil tank in plain sight from the street. If your tank is concealed by bushes or trees, you might want to try clearing these obstructions to make the tank more apparent.
  • Keep your property well-maintained: Make sure your oil tank is well-maintained and in good shape, and keep the area surrounding it clean and free of clutter. This cleanliness can deter criminal as they can see that the space is regularly used.
  • Report any suspicious activity:Report any suspect activity to the authorities if you notice it, such as someone standing around close to your tank or an odd car parked nearby. Your quick response might aid in stopping a theft.

Here at Compass Fuel Oils, we provide top quality home heating oil as well as professional fuel level monitors. Why not get in touch today to find out more?

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Frequently Asked Questions

Deliveries

  • What areas do you deliver to?

    We deliver to most regions in the UK. To check if we service your area, please use our delivery postcode checker or contact our support team 01772 619 461 

  • What is the minimum order quantity for delivery?

    The minimum order quantity varies depending on the fuel type. For most orders, it is 500 litres, but smaller deliveries may be available upon request for example barrels of 205l fuel.

  • How long does delivery take?

    Standard deliveries typically take 3–5 working days. We also offer express delivery options for urgent orders.

  • What should I do if my tank is overfilled or damaged during delivery?

    Please report any issues to our customer service team immediately. We will investigate and resolve the issue promptly.

  • Can I change or cancel my delivery?

    Yes, you can modify or cancel your delivery by contacting us at least 24 hours before the scheduled delivery time.

  • Do you charge a delivery fee?

    Standard delivery is included in the fuel price for most orders. Express deliveries or orders below the minimum quantity may incur additional fees.

  • What types of vehicles are used for delivery?

    We use a fleet of fuel tankers suitable for residential, commercial, and agricultural deliveries. For restricted access locations, we may send a smaller vehicle.

  • What if my delivery is delayed?

    While we strive to deliver on time, delays can occur due to weather or other unforeseen circumstances. If your delivery is delayed, we will notify you as soon as possible.

  • What should I do to prepare for a delivery?

    Ensure your tank is easily accessible, remove any obstructions, and secure pets or gates. If your tank has a lock, please make sure it is unlocked.

  • How will I know when my delivery will arrive?

    You will receive a notification with an estimated delivery date once your order is confirmed. On the day of delivery, our driver may contact you directly.

  • Do I need to be present during the delivery?

    In most cases, you don’t need to be present as long as your tank is accessible and ready for filling.

  • What happens if I’m not available during the delivery?

    If you’re not available, our driver can deliver the fuel to your tank as long as it is accessible and safe to do so. If access is restricted, we will contact you to reschedule.

  • Can I schedule my delivery?

    Absolutely. You can choose a preferred delivery date during the order process. We’ll do our best to accommodate your request.

  • Do you offer same-day or next-day delivery?

    Yes, same-day and next-day delivery options are available in select areas. Additional charges may apply.

Payments

  • What currency are payments processed in?

    Payments are processed in GBP (British Pounds). If you are paying from outside the UK, your bank may apply conversion fees.

  • Is my payment information secure?

    Absolutely. We use industry-standard encryption and secure payment gateways to protect your payment details.

  • Can I request an extension on my payment due date?

    Yes, payment extensions may be available upon request. Please contact our billing team to discuss options.

  • Do you offer refunds?

    Refunds are processed in accordance with our refund policy. Please contact our support team for further assistance.

  • How can I update my payment details?

    You can update your payment details by contacting our customer service team. 

  • Can I split my payment across multiple methods?

    Unfortunately, we do not support splitting payments across multiple methods at this time.

  • What should I do if my payment is declined?

    If your payment is declined, double-check your payment details and try again. If the issue persists, contact your bank or our support team for assistance.

  • How do I receive my invoice or receipt?

    Invoices and receipts are sent to your registered email address or by letter.

  • Is there a surcharge for using a credit card?

    No, we do not charge additional fees for payments made using a credit card.

  • Do you offer credit terms for businesses?

    Yes, we provide credit terms for eligible business customers. Please contact our sales team to discuss account setup and terms.

  • Can I set up a direct debit or recurring payment?

    Yes, you can set up direct debit or recurring payments to ensure timely and hassle-free billing.

  • What payment methods do you accept?

    We accept a variety of payment methods, including credit/debit cards, direct bank transfers. For business customers, we also offer account-based billing.

  • I paid for my order by card, I received less fuel than I paid for due to the tank being full, what happens now?

    We have a couple of options available, we can refund your payment card, this takes 3-5 working days from the date we process your refund. Alternatively, we can leave the credit sat on your account and adjust this amount from the payment for your next order.