Reasons to choose Furnaceflame® fuel oil

Choosing the right heating oil for commercial and industrial properties can have a positive impact on costs, efficiency and quality of heating. Furnaceflame® fuel oil is one of the best options for heating on a large scale. But what is this? And why should you consider it? Well, here at Compass Fuel Oils, we are the UK’s leading fuel oil specialists, providing next day delivery across the UK.

What is Furnaceflame® fuel oil used for?

Furnaceflame® fuel oil is designed to be used by large industrial or commercial boilers, furnaces and heating systems. It is not suitable to be used for diesel engined machinery. This is because the fuel oil has been formulated specifically to replace regular gas oil used for heating purposes. As such, Furnaceflame® fuel oil can be very effective for use in:

  • Industrial furnaces & boilers
  • School, church, town hall & large swimming pool heating systems.
  • Colleges and universities.
  • Large residential blocks.
  • Waste incinerators.

Furnaceflame® is a registered trademark of Henty Oil and is supplied through a network of approved Henty Oil distributors, like us here at Compass Fuel Oils.

What are the main reasons to choose Furnaceflame® fuel oil?

There are a number of reasons to choose Furnaceflame® fuel oil instead of other options like red diesel or gas oil. These reasons include:

  • High quality fuel oil option- Furnaceflame® fuel oil is a high quality option for any large scale boiler as this is made specifically formulated for the job. Other replacement fuel oils, designed to replace red diesel, are often made from low quality ingredients and waste materials which can significantly damage your heating equipment and boiler over time. This leads to costly repair work and even potential down time when you boiler will not be available for use.
  • Save money- Furnaceflame® fuel oil is an inexpensive option for your industrial or commercial property, when compared to other options including red diesel. In fact, Furnaceflame® fuel oil is a couple of pence a litre cheaper than red diesel, so when your buying in bulk, you can make significant savings.

Choose Compass Fuel Oils to supply your Furnaceflame® fuel oil

Here at Compass Fuel Oils we are leading fuel oil specialists, and there are a number of reasons why you should choose us for your Furnaceflame® fuel oil, including:

  • Variable delivery amounts- here at Compass Fuel Oils we can offer a range of load sizes for your Furnaceflame® fuel oil. From 3000 litres through to a full vehicle load of 35,000 litres, we cover smaller and larger commercial and industrial heating systems. So however much fuel oil you need, choose us to deliver!
  • Quick delivery- when you choose us here at Compass Fuel Oils you can be sure of a fast delivery. We deliver across the UK in just 1 to 3 days!

For more information or advice about switching to Furnaceflame® fuel oil, or about any of our high quality fuel oil products or services, get in touch with the team today here at Compass Fuel Oils.

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Domestic orders & heating oil, please visit www.easyoil.co.uk

Frequently Asked Questions

Deliveries

  • What areas do you deliver to?

    We deliver to most regions in the UK. To check if we service your area, please use our delivery postcode checker or contact our support team 01772 619 461 

  • What is the minimum order quantity for delivery?

    The minimum order quantity varies depending on the fuel type. For most orders, it is 500 litres, but smaller deliveries may be available upon request for example barrels of 205l fuel.

  • How long does delivery take?

    Standard deliveries typically take 3–5 working days. We also offer express delivery options for urgent orders.

  • What should I do if my tank is overfilled or damaged during delivery?

    Please report any issues to our customer service team immediately. We will investigate and resolve the issue promptly.

  • Can I change or cancel my delivery?

    Yes, you can modify or cancel your delivery by contacting us at least 24 hours before the scheduled delivery time.

  • Do you charge a delivery fee?

    Standard delivery is included in the fuel price for most orders. Express deliveries or orders below the minimum quantity may incur additional fees.

  • What types of vehicles are used for delivery?

    We use a fleet of fuel tankers suitable for residential, commercial, and agricultural deliveries. For restricted access locations, we may send a smaller vehicle.

  • What if my delivery is delayed?

    While we strive to deliver on time, delays can occur due to weather or other unforeseen circumstances. If your delivery is delayed, we will notify you as soon as possible.

  • What should I do to prepare for a delivery?

    Ensure your tank is easily accessible, remove any obstructions, and secure pets or gates. If your tank has a lock, please make sure it is unlocked.

  • How will I know when my delivery will arrive?

    You will receive a notification with an estimated delivery date once your order is confirmed. On the day of delivery, our driver may contact you directly.

  • Do I need to be present during the delivery?

    In most cases, you don’t need to be present as long as your tank is accessible and ready for filling.

  • What happens if I’m not available during the delivery?

    If you’re not available, our driver can deliver the fuel to your tank as long as it is accessible and safe to do so. If access is restricted, we will contact you to reschedule.

  • Can I schedule my delivery?

    Absolutely. You can choose a preferred delivery date during the order process. We’ll do our best to accommodate your request.

  • Do you offer same-day or next-day delivery?

    Yes, same-day and next-day delivery options are available in select areas. Additional charges may apply.

Payments

  • What currency are payments processed in?

    Payments are processed in GBP (British Pounds). If you are paying from outside the UK, your bank may apply conversion fees.

  • Is my payment information secure?

    Absolutely. We use industry-standard encryption and secure payment gateways to protect your payment details.

  • Can I request an extension on my payment due date?

    Yes, payment extensions may be available upon request. Please contact our billing team to discuss options.

  • Do you offer refunds?

    Refunds are processed in accordance with our refund policy. Please contact our support team for further assistance.

  • How can I update my payment details?

    You can update your payment details by contacting our customer service team. 

  • Can I split my payment across multiple methods?

    Unfortunately, we do not support splitting payments across multiple methods at this time.

  • What should I do if my payment is declined?

    If your payment is declined, double-check your payment details and try again. If the issue persists, contact your bank or our support team for assistance.

  • How do I receive my invoice or receipt?

    Invoices and receipts are sent to your registered email address or by letter.

  • Is there a surcharge for using a credit card?

    No, we do not charge additional fees for payments made using a credit card.

  • Do you offer credit terms for businesses?

    Yes, we provide credit terms for eligible business customers. Please contact our sales team to discuss account setup and terms.

  • Can I set up a direct debit or recurring payment?

    Yes, you can set up direct debit or recurring payments to ensure timely and hassle-free billing.

  • What payment methods do you accept?

    We accept a variety of payment methods, including credit/debit cards, direct bank transfers. For business customers, we also offer account-based billing.

  • I paid for my order by card, I received less fuel than I paid for due to the tank being full, what happens now?

    We have a couple of options available, we can refund your payment card, this takes 3-5 working days from the date we process your refund. Alternatively, we can leave the credit sat on your account and adjust this amount from the payment for your next order.