Effective options for reducing fuel filter problems

Here at Compass Fuel Oils, we are leading red diesel providers. We work with businesses and industries across the UK, with reliable, high quality delivery options. So, for all your fuel needs, you can count on us. As a result, we have produced this guide to everything you should know about reducing your fuel filter problems.

What are the effective options for reducing fuel filter problems?

There are a number of thing you can do to prevent fuel filter problems and to reduce the problems associated with this issue. These include:

  1. Using the right fuel for the right time of year
  2. Protecting your fuel tank during the winter
  3. Not storing fuel for too long

1.Using the right fuel for the right time of year

Red diesel is available in two different types, summer and winter fuel. At this time of year you should be using the summer red diesel, as this is more cost effective and will be better suited to the warmer temperatures. However, using this fuel in the winter months can lead to a number of issues, especially with your fuel tank and the fuel filter itself. In the winter, summer grade red diesel is more likely to crystallize which blocks the filters and can cause significant damage. Using the wrong type of fuel at the wrong type of year can also result in condensation forming which again can block the filter.

2.Protecting your fuel tank during the winter can reduce fuel filter problems

Another thing to consider is protecting your fuel tank during the winter weather, and preventing this from being subject to extreme temperatures changes. This can help prevent wax crystals from forming in cold weather. This can also be very beneficial from preventing water getting into the fuel tank and causing a significant problem or issue.

3.Not storing fuel for too long

Fuel should only be stored for up to 6 months ideally to prevent issues with your fuel quality and to keep your fuel filters in good condition. Fuel does deteriorate over time and because of the increased fatty acid methyl ester (FAME) blend component, this can cause issues and blockages for your fuel filter. As a result you should consider ordering the right amount of fuel that you need, and not storing this up for long periods. Here at Compass Fuels, our fuel management system can help you get a handle on your fuel consumption, and help to estimate how much you need to order and when.

Working with a team like us here at Compass Fuel Oils, you could have your red diesel reliably delivered whenever you need it. And we only send out the right type of fuel, at the right time, so you don’t need to worry about seasonal oil. We offer the best prices, and flexible delivery tailored to suit your needs. So why not get in touch today?

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Frequently Asked Questions

Deliveries

  • What areas do you deliver to?

    We deliver to most regions in the UK. To check if we service your area, please use our delivery postcode checker or contact our support team 01772 619 461 

  • What is the minimum order quantity for delivery?

    The minimum order quantity varies depending on the fuel type. For most orders, it is 500 litres, but smaller deliveries may be available upon request for example barrels of 205l fuel.

  • How long does delivery take?

    Standard deliveries typically take 3–5 working days. We also offer express delivery options for urgent orders.

  • What should I do if my tank is overfilled or damaged during delivery?

    Please report any issues to our customer service team immediately. We will investigate and resolve the issue promptly.

  • Can I change or cancel my delivery?

    Yes, you can modify or cancel your delivery by contacting us at least 24 hours before the scheduled delivery time.

  • Do you charge a delivery fee?

    Standard delivery is included in the fuel price for most orders. Express deliveries or orders below the minimum quantity may incur additional fees.

  • What types of vehicles are used for delivery?

    We use a fleet of fuel tankers suitable for residential, commercial, and agricultural deliveries. For restricted access locations, we may send a smaller vehicle.

  • What if my delivery is delayed?

    While we strive to deliver on time, delays can occur due to weather or other unforeseen circumstances. If your delivery is delayed, we will notify you as soon as possible.

  • What should I do to prepare for a delivery?

    Ensure your tank is easily accessible, remove any obstructions, and secure pets or gates. If your tank has a lock, please make sure it is unlocked.

  • How will I know when my delivery will arrive?

    You will receive a notification with an estimated delivery date once your order is confirmed. On the day of delivery, our driver may contact you directly.

  • Do I need to be present during the delivery?

    In most cases, you don’t need to be present as long as your tank is accessible and ready for filling.

  • What happens if I’m not available during the delivery?

    If you’re not available, our driver can deliver the fuel to your tank as long as it is accessible and safe to do so. If access is restricted, we will contact you to reschedule.

  • Can I schedule my delivery?

    Absolutely. You can choose a preferred delivery date during the order process. We’ll do our best to accommodate your request.

  • Do you offer same-day or next-day delivery?

    Yes, same-day and next-day delivery options are available in select areas. Additional charges may apply.

Payments

  • What currency are payments processed in?

    Payments are processed in GBP (British Pounds). If you are paying from outside the UK, your bank may apply conversion fees.

  • Is my payment information secure?

    Absolutely. We use industry-standard encryption and secure payment gateways to protect your payment details.

  • Can I request an extension on my payment due date?

    Yes, payment extensions may be available upon request. Please contact our billing team to discuss options.

  • Do you offer refunds?

    Refunds are processed in accordance with our refund policy. Please contact our support team for further assistance.

  • How can I update my payment details?

    You can update your payment details by contacting our customer service team. 

  • Can I split my payment across multiple methods?

    Unfortunately, we do not support splitting payments across multiple methods at this time.

  • What should I do if my payment is declined?

    If your payment is declined, double-check your payment details and try again. If the issue persists, contact your bank or our support team for assistance.

  • How do I receive my invoice or receipt?

    Invoices and receipts are sent to your registered email address or by letter.

  • Is there a surcharge for using a credit card?

    No, we do not charge additional fees for payments made using a credit card.

  • Do you offer credit terms for businesses?

    Yes, we provide credit terms for eligible business customers. Please contact our sales team to discuss account setup and terms.

  • Can I set up a direct debit or recurring payment?

    Yes, you can set up direct debit or recurring payments to ensure timely and hassle-free billing.

  • What payment methods do you accept?

    We accept a variety of payment methods, including credit/debit cards, direct bank transfers. For business customers, we also offer account-based billing.

  • I paid for my order by card, I received less fuel than I paid for due to the tank being full, what happens now?

    We have a couple of options available, we can refund your payment card, this takes 3-5 working days from the date we process your refund. Alternatively, we can leave the credit sat on your account and adjust this amount from the payment for your next order.