Risks of running out of AdBlue

Here at Compass Fuel Oils, we are the UK’s leading provider of fuel oils like red diesel and AdBlue, as well as lubricants and greases. And this is our guide to everything you should know about the importance of AdBlue management.

What is AdBlue?

AdBlue is a diesel exhaust fluid, made from a very high purity aqueous urea solution. When applied to diesel engine vehicles, this can remove harmful pollutants, particularly nitrogen dioxide and other nitrogen oxides, from diesel exhaust gases, by converting these to harmless substances.

What are the risks of running out of AdBlue?

There are some serious risks associated with running out of AdBlue, and these include:

  • Restricted energy and performance- if your vehicle runs out of AdBlue while you are driving, and your engine is outfitted with SCR technology, your car will run only on restricted energy and performance. This is to ensure that the vehicle emissions remain under the limit of legal criteria. In real terms, you will be able to slowly drive home but once you come to a stop, the car will not restart. At least not until the AdBlue tank is refilled with 3-5 litres of AdBlue.
  • Road traffic accidents- if you are driving your vehicle anywhere in the UK, and the performance suddenly comes to a halt, restricting the speed you can drive, you may be at risk of being involved in a road traffic accident, or causing one, due to your sudden decrease in speed.
  • System purging- for some vehicles, running out of AdBlue completely can be costly as the system will need to be purged and reset before it will restart again. In order to achieve this, professional diagnostics may be required.

How can we help here at Compass Fuel Oils?

At Compass Fuel Oils, we can help you be sure never to run out of fuel, or AdBlue again. We offer professional, high performance fuel monitors that can help your company with fuel management. These fuel monitors are incredibly accurate and precise and use wireless radar to transmit information regarding the amount of fuel in any tank.

Where can you but AdBlue?

Here at Compass Fuel Oils, we offer a range of AdBlue pack sizes, so you can choose the option that best suits your requirements. Our pack sizes include:

  • 2000+ Litre bulk tanker deliveries
  • 1000 Litre Plastic IBC’s – Gravity feed or pump fed systems available.
  • 205 Litre Plastic Drums

We can deliver this to wherever you are across the mainland UK in just 1-3 days. And we can even reach the most hard to reach places, with our pump over barrels.

For more information about AdBlue delivery within 1-3 days, barrel deliveries, or installing fuel monitors, get in touch with the leading experts today, here at Compass Fuel Oils.

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1,000L IBC AdBlue @ £400 + VAT

No IBC Deposit & Free Delivery to UK mainland.

Please email us on sales@compassfuel.co.uk or call us 0330 128 9838 to discuss

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What other services do we offer?

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For orders or free advice please call 0330 128 9838.

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Quick Quote

Domestic orders & heating oil, please visit www.easyoil.co.uk

Frequently Asked Questions

Deliveries

  • What areas do you deliver to?

    We deliver to most regions in the UK. To check if we service your area, please use our delivery postcode checker or contact our support team 01772 619 461 

  • What is the minimum order quantity for delivery?

    The minimum order quantity varies depending on the fuel type. For most orders, it is 500 litres, but smaller deliveries may be available upon request for example barrels of 205l fuel.

  • How long does delivery take?

    Standard deliveries typically take 3–5 working days. We also offer express delivery options for urgent orders.

  • What should I do if my tank is overfilled or damaged during delivery?

    Please report any issues to our customer service team immediately. We will investigate and resolve the issue promptly.

  • Can I change or cancel my delivery?

    Yes, you can modify or cancel your delivery by contacting us at least 24 hours before the scheduled delivery time.

  • Do you charge a delivery fee?

    Standard delivery is included in the fuel price for most orders. Express deliveries or orders below the minimum quantity may incur additional fees.

  • What types of vehicles are used for delivery?

    We use a fleet of fuel tankers suitable for residential, commercial, and agricultural deliveries. For restricted access locations, we may send a smaller vehicle.

  • What if my delivery is delayed?

    While we strive to deliver on time, delays can occur due to weather or other unforeseen circumstances. If your delivery is delayed, we will notify you as soon as possible.

  • What should I do to prepare for a delivery?

    Ensure your tank is easily accessible, remove any obstructions, and secure pets or gates. If your tank has a lock, please make sure it is unlocked.

  • How will I know when my delivery will arrive?

    You will receive a notification with an estimated delivery date once your order is confirmed. On the day of delivery, our driver may contact you directly.

  • Do I need to be present during the delivery?

    In most cases, you don’t need to be present as long as your tank is accessible and ready for filling.

  • What happens if I’m not available during the delivery?

    If you’re not available, our driver can deliver the fuel to your tank as long as it is accessible and safe to do so. If access is restricted, we will contact you to reschedule.

  • Can I schedule my delivery?

    Absolutely. You can choose a preferred delivery date during the order process. We’ll do our best to accommodate your request.

  • Do you offer same-day or next-day delivery?

    Yes, same-day and next-day delivery options are available in select areas. Additional charges may apply.

Payments

  • What currency are payments processed in?

    Payments are processed in GBP (British Pounds). If you are paying from outside the UK, your bank may apply conversion fees.

  • Is my payment information secure?

    Absolutely. We use industry-standard encryption and secure payment gateways to protect your payment details.

  • Can I request an extension on my payment due date?

    Yes, payment extensions may be available upon request. Please contact our billing team to discuss options.

  • Do you offer refunds?

    Refunds are processed in accordance with our refund policy. Please contact our support team for further assistance.

  • How can I update my payment details?

    You can update your payment details by contacting our customer service team. 

  • Can I split my payment across multiple methods?

    Unfortunately, we do not support splitting payments across multiple methods at this time.

  • What should I do if my payment is declined?

    If your payment is declined, double-check your payment details and try again. If the issue persists, contact your bank or our support team for assistance.

  • How do I receive my invoice or receipt?

    Invoices and receipts are sent to your registered email address or by letter.

  • Is there a surcharge for using a credit card?

    No, we do not charge additional fees for payments made using a credit card.

  • Do you offer credit terms for businesses?

    Yes, we provide credit terms for eligible business customers. Please contact our sales team to discuss account setup and terms.

  • Can I set up a direct debit or recurring payment?

    Yes, you can set up direct debit or recurring payments to ensure timely and hassle-free billing.

  • What payment methods do you accept?

    We accept a variety of payment methods, including credit/debit cards, direct bank transfers. For business customers, we also offer account-based billing.

  • I paid for my order by card, I received less fuel than I paid for due to the tank being full, what happens now?

    We have a couple of options available, we can refund your payment card, this takes 3-5 working days from the date we process your refund. Alternatively, we can leave the credit sat on your account and adjust this amount from the payment for your next order.