Tips on How to Find a Heating Oil Supplier

Heating Oil Supplier

Finding a trustworthy heating oil supplier to create a long-lasting relationship with is essential for both private consumers and commercial clients.  If you’re currently in the market for a new supplier or have never purchased heating oil before, here are some helpful tips on how to get started:

Reputation is Everything

In the heating oil business, a company’s reputation can mean the difference between good service and bad service.

One of the best ways to find a supplier is through friends, family members or neighbours. Ask them which company they use or if they can refer you to a company that has a good reputation. Be sure to ask pertinent questions regarding prices and the efficiency of their delivery service.

Year-Round Service is Essential

Heating oil is used for a variety of purposes at different times throughout the year. Your chosen supplier must be able to meet all of your demands, regardless of the time of year.

In cases where someone needs to order oil during an emergency situation, they should be able to contact the company at any time of the day. To ensure that you can order products for such occasions, make sure that the supplier you choose has someone working the phones twenty-four hours a day, seven days a week.

Bulk Quantities may be Important

If you own a business and need to purchase large quantities of oil, you must choose a supplier that can accommodate your requests.  Most reputable suppliers keep large quantities of oil on hand and can always fill large orders, regardless of size.

Delivery Points: Make sure you have Coverage

Not all suppliers cover the entire UK.  Before you decide to start a relationship with an oil company, ask them if they have any delivery points in your area.  If they don’t have any locations close to your house or business, you may end up paying a hefty fee for delivery.

Payment Plans

If you need a large quantity of oil for your business, make sure that the supplier you choose is willing to work out a flexible payment plan for your product.  Normally, a reputable heating oil supplier will set up a commercial account for their larger clients. They will then bill them for the oil that was ordered during that specific time period.

5 Benefits of Using Heating Oil for Your Home

5 Benefits of Using Heating Oil for Your Home

Dec 17, 2024

Introduction: As the chilly months set in, finding the most efficient and cosy way to keep our homes snug and warm becomes essential. One popular choice among many homeowners is heating oil. But why is it the go-to option for so many? In this blog, we'll explore the...

Top Tips for Ordering Heating Oil This Winter

Top Tips for Ordering Heating Oil This Winter

Dec 5, 2024

Introduction: As winter starts nipping at our toes, it's time to make sure our homes stay snug and warm. One key element to achieving this cosy ambiance is efficient heating oil delivery. Ordering heating oil may seem like a daunting task, especially when roads get...

Quick Quote

Domestic orders & heating oil, please visit www.easyoil.co.uk

Frequently Asked Questions

Deliveries

  • What areas do you deliver to?

    We deliver to most regions in the UK. To check if we service your area, please use our delivery postcode checker or contact our support team 01772 619 461 

  • What is the minimum order quantity for delivery?

    The minimum order quantity varies depending on the fuel type. For most orders, it is 500 litres, but smaller deliveries may be available upon request for example barrels of 205l fuel.

  • How long does delivery take?

    Standard deliveries typically take 3–5 working days. We also offer express delivery options for urgent orders.

  • What should I do if my tank is overfilled or damaged during delivery?

    Please report any issues to our customer service team immediately. We will investigate and resolve the issue promptly.

  • Can I change or cancel my delivery?

    Yes, you can modify or cancel your delivery by contacting us at least 24 hours before the scheduled delivery time.

  • Do you charge a delivery fee?

    Standard delivery is included in the fuel price for most orders. Express deliveries or orders below the minimum quantity may incur additional fees.

  • What types of vehicles are used for delivery?

    We use a fleet of fuel tankers suitable for residential, commercial, and agricultural deliveries. For restricted access locations, we may send a smaller vehicle.

  • What if my delivery is delayed?

    While we strive to deliver on time, delays can occur due to weather or other unforeseen circumstances. If your delivery is delayed, we will notify you as soon as possible.

  • What should I do to prepare for a delivery?

    Ensure your tank is easily accessible, remove any obstructions, and secure pets or gates. If your tank has a lock, please make sure it is unlocked.

  • How will I know when my delivery will arrive?

    You will receive a notification with an estimated delivery date once your order is confirmed. On the day of delivery, our driver may contact you directly.

  • Do I need to be present during the delivery?

    In most cases, you don’t need to be present as long as your tank is accessible and ready for filling.

  • What happens if I’m not available during the delivery?

    If you’re not available, our driver can deliver the fuel to your tank as long as it is accessible and safe to do so. If access is restricted, we will contact you to reschedule.

  • Can I schedule my delivery?

    Absolutely. You can choose a preferred delivery date during the order process. We’ll do our best to accommodate your request.

  • Do you offer same-day or next-day delivery?

    Yes, same-day and next-day delivery options are available in select areas. Additional charges may apply.

Payments

  • What currency are payments processed in?

    Payments are processed in GBP (British Pounds). If you are paying from outside the UK, your bank may apply conversion fees.

  • Is my payment information secure?

    Absolutely. We use industry-standard encryption and secure payment gateways to protect your payment details.

  • Can I request an extension on my payment due date?

    Yes, payment extensions may be available upon request. Please contact our billing team to discuss options.

  • Do you offer refunds?

    Refunds are processed in accordance with our refund policy. Please contact our support team for further assistance.

  • How can I update my payment details?

    You can update your payment details by contacting our customer service team. 

  • Can I split my payment across multiple methods?

    Unfortunately, we do not support splitting payments across multiple methods at this time.

  • What should I do if my payment is declined?

    If your payment is declined, double-check your payment details and try again. If the issue persists, contact your bank or our support team for assistance.

  • How do I receive my invoice or receipt?

    Invoices and receipts are sent to your registered email address or by letter.

  • Is there a surcharge for using a credit card?

    No, we do not charge additional fees for payments made using a credit card.

  • Do you offer credit terms for businesses?

    Yes, we provide credit terms for eligible business customers. Please contact our sales team to discuss account setup and terms.

  • Can I set up a direct debit or recurring payment?

    Yes, you can set up direct debit or recurring payments to ensure timely and hassle-free billing.

  • What payment methods do you accept?

    We accept a variety of payment methods, including credit/debit cards, direct bank transfers. For business customers, we also offer account-based billing.

  • I paid for my order by card, I received less fuel than I paid for due to the tank being full, what happens now?

    We have a couple of options available, we can refund your payment card, this takes 3-5 working days from the date we process your refund. Alternatively, we can leave the credit sat on your account and adjust this amount from the payment for your next order.