What is a Tank Sponge and How Does It Work?

If you’re in the fuel industry, you’ll know how important it is to keep the inside of your oil storage tanks and shipping tankers clean! The last thing you want is dirty sludge gathering at the bottom of your tank, tainting the quality of your fuel and harming the longevity of your tank. That’s where the TankSponge Eco comes in!

What is a Tank Sponge?

A tank sponge is just that – a large, weighted sponge that will sit on the bottom of your fuel tank to absorb water. A tank sponge helps maintain your fuel at an impeccable quality, aids your fuel system to run more efficiently, and prevents the build-up of grime, sludge, or oily mud on the bottom of your tank.

How Does a Tank Sponge Work?

The tank sponge comes fitted inside a weighted tubular cage, allowing for easy insertion into the fuel tank, while also helping it to remain firmly rested on the floor of the tank. Ensuring the tank sponge remains on the tank floor is vital so it will absorb any water that sits below the oil.

Is a Tank Sponge Easy to Use?

Tank sponges are incredibly easy to use; the cylindrical cage allows the sponge to be very easily popped into your fuel tank and from there, it does all the work! Every tank sponge comes with a three-metre string attached, allowing for easy retrieval!

Won’t a Tank Sponge Waste My Fuel?

Tank sponges are designed to exclusively soak up water and leave your fuel alone! The weighted cage allows the sponge to sit at the bottom of the tank where the water will gather, while the super-absorbent polymer will only soak up water, no fuel or oil!

How Often Do I Need to Replace My Tank Sponge?

After you first install your tank sponge, you should check it again two weeks later! If the tank sponge is fully saturated by this time, this suggests a very high level of water contamination, so contact your supplier to address this!

So long as your initial two-week check is okay, following that you should check your tank sponge every two months, replacing when it is full, or every twelve months as a maximum.

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Domestic orders & heating oil, please visit www.easyoil.co.uk

Frequently Asked Questions

Deliveries

  • What areas do you deliver to?

    We deliver to most regions in the UK. To check if we service your area, please use our delivery postcode checker or contact our support team 01772 619 461 

  • What is the minimum order quantity for delivery?

    The minimum order quantity varies depending on the fuel type. For most orders, it is 500 litres, but smaller deliveries may be available upon request for example barrels of 205l fuel.

  • How long does delivery take?

    Standard deliveries typically take 3–5 working days. We also offer express delivery options for urgent orders.

  • What should I do if my tank is overfilled or damaged during delivery?

    Please report any issues to our customer service team immediately. We will investigate and resolve the issue promptly.

  • Can I change or cancel my delivery?

    Yes, you can modify or cancel your delivery by contacting us at least 24 hours before the scheduled delivery time.

  • Do you charge a delivery fee?

    Standard delivery is included in the fuel price for most orders. Express deliveries or orders below the minimum quantity may incur additional fees.

  • What types of vehicles are used for delivery?

    We use a fleet of fuel tankers suitable for residential, commercial, and agricultural deliveries. For restricted access locations, we may send a smaller vehicle.

  • What if my delivery is delayed?

    While we strive to deliver on time, delays can occur due to weather or other unforeseen circumstances. If your delivery is delayed, we will notify you as soon as possible.

  • What should I do to prepare for a delivery?

    Ensure your tank is easily accessible, remove any obstructions, and secure pets or gates. If your tank has a lock, please make sure it is unlocked.

  • How will I know when my delivery will arrive?

    You will receive a notification with an estimated delivery date once your order is confirmed. On the day of delivery, our driver may contact you directly.

  • Do I need to be present during the delivery?

    In most cases, you don’t need to be present as long as your tank is accessible and ready for filling.

  • What happens if I’m not available during the delivery?

    If you’re not available, our driver can deliver the fuel to your tank as long as it is accessible and safe to do so. If access is restricted, we will contact you to reschedule.

  • Can I schedule my delivery?

    Absolutely. You can choose a preferred delivery date during the order process. We’ll do our best to accommodate your request.

  • Do you offer same-day or next-day delivery?

    Yes, same-day and next-day delivery options are available in select areas. Additional charges may apply.

Payments

  • What currency are payments processed in?

    Payments are processed in GBP (British Pounds). If you are paying from outside the UK, your bank may apply conversion fees.

  • Is my payment information secure?

    Absolutely. We use industry-standard encryption and secure payment gateways to protect your payment details.

  • Can I request an extension on my payment due date?

    Yes, payment extensions may be available upon request. Please contact our billing team to discuss options.

  • Do you offer refunds?

    Refunds are processed in accordance with our refund policy. Please contact our support team for further assistance.

  • How can I update my payment details?

    You can update your payment details by contacting our customer service team. 

  • Can I split my payment across multiple methods?

    Unfortunately, we do not support splitting payments across multiple methods at this time.

  • What should I do if my payment is declined?

    If your payment is declined, double-check your payment details and try again. If the issue persists, contact your bank or our support team for assistance.

  • How do I receive my invoice or receipt?

    Invoices and receipts are sent to your registered email address or by letter.

  • Is there a surcharge for using a credit card?

    No, we do not charge additional fees for payments made using a credit card.

  • Do you offer credit terms for businesses?

    Yes, we provide credit terms for eligible business customers. Please contact our sales team to discuss account setup and terms.

  • Can I set up a direct debit or recurring payment?

    Yes, you can set up direct debit or recurring payments to ensure timely and hassle-free billing.

  • What payment methods do you accept?

    We accept a variety of payment methods, including credit/debit cards, direct bank transfers. For business customers, we also offer account-based billing.

  • I paid for my order by card, I received less fuel than I paid for due to the tank being full, what happens now?

    We have a couple of options available, we can refund your payment card, this takes 3-5 working days from the date we process your refund. Alternatively, we can leave the credit sat on your account and adjust this amount from the payment for your next order.