Why Choose Compass Fuel Oils for Emergency Fuel Delivery

Compass Fuel Oils Ltd specialises in emergency fuel deliveries, providing a true 24/7 service to ensure that businesses and homes have access to fuel at any time. Their team of specialists is highly responsive, capable of reacting quickly and delivering fuel in urgent situations. Here are the benefits of choosing us for emergency fuel delivery:

1. Immediate Response

In emergency situations where time is of the essence, Compass Fuel Oils understands the importance of swift action. Our emergency phone line is available 365 days a year, 24 hours a day, ensuring that you have quick access to fuel whenever you need it. Whether it’s a bank holiday evening or a Sunday morning, we have the ability to deliver fuel on the same day or next day basis.

2. Flexible Delivery Options

Compass Fuel Oils offers various delivery options to suit your specific requirements. Operating a fleet of 10 vehicles, strategically located depots, enabling us to reach you within just a few hours. Our rapid delivery times include same day, next day, and a standard delivery time of 1-3 working days, ensuring that you receive the fuel you need in a timely manner.

3. Extensive Coverage

With over 600 fuel supply points throughout the UK, Compass Fuel Oils has a wide reach, making it highly likely that we can service your location. This extensive coverage ensures that even in remote areas or locations with difficult access, they are capable of delivering fuel efficiently.

4. Fuel Management Solutions

Compass Fuel Oils offers fuel management and top-up strategies tailored to your business or home. By understanding your fuel consumption patterns and needs, we can help create a customised plan to ensure that you never run out of fuel. This proactive approach minimises the risk of emergencies and provides peace of mind knowing that your fuel supply is consistently managed.

5. Cost-Effective Solutions

With over 20+ years of experience as fuel suppliers, Compass Fuel Oils have developed strong relationships with suppliers, allowing us to secure the best rates for our customers. Whether you require a small 205 litre barrel or a large 36,000 litre delivery on an articulated tanker, we have the flexibility to accommodate your needs. Additionally, our ability to pump over fuel from a van enables us to reach even the most challenging access points.

6. Fuel Monitoring

To further optimise fuel management, Compass Fuel Oils can provide a fuel monitor. Our Magnus Radar Monitors provide accurate and real-time information about the fuel or fuel oil levels in your tank. By having this visibility, you can proactively monitor usage and know when it’s time to arrange a delivery, avoiding the need for emergency orders.

Here at Compass Fuel Oils, we are the UK’s leading provider of fuel oils like red diesel and White Diesel, as well as home heating oil. For more information about delivery within 1-3 days, barrel deliveries, or installing fuel monitors, get in touch with the leading experts today!

 

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Frequently Asked Questions

Deliveries

  • What areas do you deliver to?

    We deliver to most regions in the UK. To check if we service your area, please use our delivery postcode checker or contact our support team 01772 619 461 

  • What is the minimum order quantity for delivery?

    The minimum order quantity varies depending on the fuel type. For most orders, it is 500 litres, but smaller deliveries may be available upon request for example barrels of 205l fuel.

  • How long does delivery take?

    Standard deliveries typically take 3–5 working days. We also offer express delivery options for urgent orders.

  • What should I do if my tank is overfilled or damaged during delivery?

    Please report any issues to our customer service team immediately. We will investigate and resolve the issue promptly.

  • Can I change or cancel my delivery?

    Yes, you can modify or cancel your delivery by contacting us at least 24 hours before the scheduled delivery time.

  • Do you charge a delivery fee?

    Standard delivery is included in the fuel price for most orders. Express deliveries or orders below the minimum quantity may incur additional fees.

  • What types of vehicles are used for delivery?

    We use a fleet of fuel tankers suitable for residential, commercial, and agricultural deliveries. For restricted access locations, we may send a smaller vehicle.

  • What if my delivery is delayed?

    While we strive to deliver on time, delays can occur due to weather or other unforeseen circumstances. If your delivery is delayed, we will notify you as soon as possible.

  • What should I do to prepare for a delivery?

    Ensure your tank is easily accessible, remove any obstructions, and secure pets or gates. If your tank has a lock, please make sure it is unlocked.

  • How will I know when my delivery will arrive?

    You will receive a notification with an estimated delivery date once your order is confirmed. On the day of delivery, our driver may contact you directly.

  • Do I need to be present during the delivery?

    In most cases, you don’t need to be present as long as your tank is accessible and ready for filling.

  • What happens if I’m not available during the delivery?

    If you’re not available, our driver can deliver the fuel to your tank as long as it is accessible and safe to do so. If access is restricted, we will contact you to reschedule.

  • Can I schedule my delivery?

    Absolutely. You can choose a preferred delivery date during the order process. We’ll do our best to accommodate your request.

  • Do you offer same-day or next-day delivery?

    Yes, same-day and next-day delivery options are available in select areas. Additional charges may apply.

Payments

  • What currency are payments processed in?

    Payments are processed in GBP (British Pounds). If you are paying from outside the UK, your bank may apply conversion fees.

  • Is my payment information secure?

    Absolutely. We use industry-standard encryption and secure payment gateways to protect your payment details.

  • Can I request an extension on my payment due date?

    Yes, payment extensions may be available upon request. Please contact our billing team to discuss options.

  • Do you offer refunds?

    Refunds are processed in accordance with our refund policy. Please contact our support team for further assistance.

  • How can I update my payment details?

    You can update your payment details by contacting our customer service team. 

  • Can I split my payment across multiple methods?

    Unfortunately, we do not support splitting payments across multiple methods at this time.

  • What should I do if my payment is declined?

    If your payment is declined, double-check your payment details and try again. If the issue persists, contact your bank or our support team for assistance.

  • How do I receive my invoice or receipt?

    Invoices and receipts are sent to your registered email address or by letter.

  • Is there a surcharge for using a credit card?

    No, we do not charge additional fees for payments made using a credit card.

  • Do you offer credit terms for businesses?

    Yes, we provide credit terms for eligible business customers. Please contact our sales team to discuss account setup and terms.

  • Can I set up a direct debit or recurring payment?

    Yes, you can set up direct debit or recurring payments to ensure timely and hassle-free billing.

  • What payment methods do you accept?

    We accept a variety of payment methods, including credit/debit cards, direct bank transfers. For business customers, we also offer account-based billing.

  • I paid for my order by card, I received less fuel than I paid for due to the tank being full, what happens now?

    We have a couple of options available, we can refund your payment card, this takes 3-5 working days from the date we process your refund. Alternatively, we can leave the credit sat on your account and adjust this amount from the payment for your next order.