Why Does Your Diesel Car Need AdBlue?

If you own or drive a diesel car built after September 2015, it probably requires AdBlue, also known as diesel exhaust fluid. But many are unaware of what AdBlue is, what is does, and why you need to keep your diesel engine topped up! If you’re a diesel vehicle owner but are unsure about AdBlue, check out these few frequently asked questions about AdBlue, its origins, and why your car needs it:

What Is AdBlue?

AdBlue, or diesel exhaust fluid, is a combination of urea and ionised water. Urea is the primary end-product of the metabolic breakdown of proteins in mammals, and is found prevalently in mammalian urine, blood, and sweat.

But worry not, no animals are involved in the production of synthetic urea for use in AdBlue! The synthetic urea is blended with deionised water at a ratio of 35% urea to 67.% water.

What Does AdBlue Do?

AdBlue is automatically sprayed into a diesel vehicle’s exhaust system. By injecting AdBlue in tiny amounts into the gas leaving the exhaust, the solution helps break down the nitrogen oxide in the exhaust fumes into separate nitrogen, oxygen, and carbon dioxide, which are far less harmful to the environment.

This process is known as Selective Catalytic Reduction (SCR), and has been in use in larger vehicles like busses and lorries for decades, so its effectivity has been proven over a long period of use.

Why Is AdBlue Required?

AdBlue became a legal requirement after a new set of vehicle exhaust emission regulations came into force in late 2015. These regulations are known as Euro 6, the sixth directive laid out by the EU intending to reduce harmful pollutants produced by vehicles. Since September 2015, all new diesel vehicles built had to be designed in line with Euro 6 regulations.

What Do You Need To Do?

AdBlue is usually topped up automatically at your engine service or MOT, but it’s best to check your engine’s AdBlue levels periodically in between services. Most vehicles that use AdBlue come with a dashboard gauge alongside your standard fuel gauge, allowing you to easily keep track of when you’re running low.

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1,000L IBC AdBlue @ £400 + VAT

No IBC Deposit & Free Delivery to UK mainland.

Please email us on sales@compassfuel.co.uk or call us 0330 128 9838 to discuss

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What other services do we offer?

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Farm Walk at Rhual Dairy: An Evening of Learning and Collaboration

Farm Walk at Rhual Dairy: An Evening of Learning and Collaboration

Thursday, 10th April was a special evening at Rhual Dairy, a strategic farm nestled in the North Wales countryside. Farmers, industry folks, and community members gathered for a guided farm walk organized by The Farmart Magazine and proudly sponsored by Compass...

5 Benefits of Using Heating Oil for Your Home

5 Benefits of Using Heating Oil for Your Home

Introduction: As the chilly months set in, finding the most efficient and cosy way to keep our homes snug and warm becomes essential. One popular choice among many homeowners is heating oil. But why is it the go-to option for so many? In this blog, we'll explore the...

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Frequently Asked Questions

Deliveries

  • What areas do you deliver to?

    We deliver to most regions in the UK. To check if we service your area, please use our delivery postcode checker or contact our support team 01772 619 461 

  • What is the minimum order quantity for delivery?

    The minimum order quantity varies depending on the fuel type. For most orders, it is 500 litres, but smaller deliveries may be available upon request for example barrels of 205l fuel.

  • How long does delivery take?

    Standard deliveries typically take 3–5 working days. We also offer express delivery options for urgent orders.

  • What should I do if my tank is overfilled or damaged during delivery?

    Please report any issues to our customer service team immediately. We will investigate and resolve the issue promptly.

  • Can I change or cancel my delivery?

    Yes, you can modify or cancel your delivery by contacting us at least 24 hours before the scheduled delivery time.

  • Do you charge a delivery fee?

    Standard delivery is included in the fuel price for most orders. Express deliveries or orders below the minimum quantity may incur additional fees.

  • What types of vehicles are used for delivery?

    We use a fleet of fuel tankers suitable for residential, commercial, and agricultural deliveries. For restricted access locations, we may send a smaller vehicle.

  • What if my delivery is delayed?

    While we strive to deliver on time, delays can occur due to weather or other unforeseen circumstances. If your delivery is delayed, we will notify you as soon as possible.

  • What should I do to prepare for a delivery?

    Ensure your tank is easily accessible, remove any obstructions, and secure pets or gates. If your tank has a lock, please make sure it is unlocked.

  • How will I know when my delivery will arrive?

    You will receive a notification with an estimated delivery date once your order is confirmed. On the day of delivery, our driver may contact you directly.

  • Do I need to be present during the delivery?

    In most cases, you don’t need to be present as long as your tank is accessible and ready for filling.

  • What happens if I’m not available during the delivery?

    If you’re not available, our driver can deliver the fuel to your tank as long as it is accessible and safe to do so. If access is restricted, we will contact you to reschedule.

  • Can I schedule my delivery?

    Absolutely. You can choose a preferred delivery date during the order process. We’ll do our best to accommodate your request.

  • Do you offer same-day or next-day delivery?

    Yes, same-day and next-day delivery options are available in select areas. Additional charges may apply.

Payments

  • What currency are payments processed in?

    Payments are processed in GBP (British Pounds). If you are paying from outside the UK, your bank may apply conversion fees.

  • Is my payment information secure?

    Absolutely. We use industry-standard encryption and secure payment gateways to protect your payment details.

  • Can I request an extension on my payment due date?

    Yes, payment extensions may be available upon request. Please contact our billing team to discuss options.

  • Do you offer refunds?

    Refunds are processed in accordance with our refund policy. Please contact our support team for further assistance.

  • How can I update my payment details?

    You can update your payment details by contacting our customer service team. 

  • Can I split my payment across multiple methods?

    Unfortunately, we do not support splitting payments across multiple methods at this time.

  • What should I do if my payment is declined?

    If your payment is declined, double-check your payment details and try again. If the issue persists, contact your bank or our support team for assistance.

  • How do I receive my invoice or receipt?

    Invoices and receipts are sent to your registered email address or by letter.

  • Is there a surcharge for using a credit card?

    No, we do not charge additional fees for payments made using a credit card.

  • Do you offer credit terms for businesses?

    Yes, we provide credit terms for eligible business customers. Please contact our sales team to discuss account setup and terms.

  • Can I set up a direct debit or recurring payment?

    Yes, you can set up direct debit or recurring payments to ensure timely and hassle-free billing.

  • What payment methods do you accept?

    We accept a variety of payment methods, including credit/debit cards, direct bank transfers. For business customers, we also offer account-based billing.

  • I paid for my order by card, I received less fuel than I paid for due to the tank being full, what happens now?

    We have a couple of options available, we can refund your payment card, this takes 3-5 working days from the date we process your refund. Alternatively, we can leave the credit sat on your account and adjust this amount from the payment for your next order.