AdBlue: Practical information for haulage companies

If you own a haulage company, chances are that you’ve already come across AdBlue. In fact, your fleet might already be using it. But it always pays to have all the details. And if you’re just setting up, you’ll need to know as much about AdBlue as possible. Here at Compass Fuel Oils Ltd, we are leading fuel oil experts, offering a number of services across the UK . This includes AdBlue. As a result, often asked a number of questions about AdBlue, that generally fall into the same categories. That’s why we’ve put together this guide to AdBlue for haulage companies.

What is AdBlue and what is used for?

AdBlue is a diesel exhaust fluid that is used to treat exhaust gases and remove harmful pollutants, particularly nitrogen oxides, like nitrogen dioxide, which is one of the most dangerous. This can help large diesel vehicles produce less pollution, and meet the regulations put in place by the EU to protect air quality and the health of the population.

If your haulage vehicle needs AdBlue, then you must be sure to always keep the levels of AdBlue topped up. When AdBlue runs out, you could find that your vehicle will no longer start, or will be restricted to a low speed.

Practical information for haulage companies

So, what do haulage companies need to know? Well, Adblue is essential for all commercial vehicles, including trucks, buses and industrial vehicles, that weigh more than 7.5 tonnes and are manufactured after October 2006. That means that for most haulage companies, AdBlue is an essential part of business. So, here are the most common questions we are asked, regarding AdBlue and haulage.

How do you top up AdBlue?

Topping up of AdBlue is something that many garages offer as part of routine servicing for diesel trucks. But most diesel drivers, will need to top up at least once between services, and haulage vehicles with high mileage will need to top up even more frequently. To top up, read the instructions from the manufacturer thoroughly, and be sure to locate the AdBlue filler before you begin. Do not pour AdBlue into the diesel tank.

How do you check AdBlue levels?

Most new vehicles will notify the driver when any errors are detected, including low AdBlue levels. This will usually involve a series of warnings as it becomes further depleted, so it is important to get a refill as soon as you can.

How frequently does AdBlue need topping up?

The more you drive, and the more miles you cover, the more AdBlue your vehicle will use, and the more frequently it will need to be topped up. For haulage vehicles, for every 100 gallons of fuel burned, 4–6 gallons of AdBlue will be used. This can help you estimate how frequently your vehicles will need to be topped up.

How much AdBlue will you need?

Estimating how much AdBlue your fleet will need for any given time can be a difficult challenge. But you can start by working out the average fleet fuel consumption for a month, in gallons, and know that around 4 to 6% of this, is the amount of AdBlue that would also be used in a typical month.

Planning ahead is a great way to keep your vehicles well maintained and on the road. So, for high-quality, reliable AdBlue supplies, why not get in touch with the team today, here at Compass Fuels.

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Frequently Asked Questions

Deliveries

  • What areas do you deliver to?

    We deliver to most regions in the UK. To check if we service your area, please use our delivery postcode checker or contact our support team 01772 619 461 

  • What is the minimum order quantity for delivery?

    The minimum order quantity varies depending on the fuel type. For most orders, it is 500 litres, but smaller deliveries may be available upon request for example barrels of 205l fuel.

  • How long does delivery take?

    Standard deliveries typically take 3–5 working days. We also offer express delivery options for urgent orders.

  • What should I do if my tank is overfilled or damaged during delivery?

    Please report any issues to our customer service team immediately. We will investigate and resolve the issue promptly.

  • Can I change or cancel my delivery?

    Yes, you can modify or cancel your delivery by contacting us at least 24 hours before the scheduled delivery time.

  • Do you charge a delivery fee?

    Standard delivery is included in the fuel price for most orders. Express deliveries or orders below the minimum quantity may incur additional fees.

  • What types of vehicles are used for delivery?

    We use a fleet of fuel tankers suitable for residential, commercial, and agricultural deliveries. For restricted access locations, we may send a smaller vehicle.

  • What if my delivery is delayed?

    While we strive to deliver on time, delays can occur due to weather or other unforeseen circumstances. If your delivery is delayed, we will notify you as soon as possible.

  • What should I do to prepare for a delivery?

    Ensure your tank is easily accessible, remove any obstructions, and secure pets or gates. If your tank has a lock, please make sure it is unlocked.

  • How will I know when my delivery will arrive?

    You will receive a notification with an estimated delivery date once your order is confirmed. On the day of delivery, our driver may contact you directly.

  • Do I need to be present during the delivery?

    In most cases, you don’t need to be present as long as your tank is accessible and ready for filling.

  • What happens if I’m not available during the delivery?

    If you’re not available, our driver can deliver the fuel to your tank as long as it is accessible and safe to do so. If access is restricted, we will contact you to reschedule.

  • Can I schedule my delivery?

    Absolutely. You can choose a preferred delivery date during the order process. We’ll do our best to accommodate your request.

  • Do you offer same-day or next-day delivery?

    Yes, same-day and next-day delivery options are available in select areas. Additional charges may apply.

Payments

  • What currency are payments processed in?

    Payments are processed in GBP (British Pounds). If you are paying from outside the UK, your bank may apply conversion fees.

  • Is my payment information secure?

    Absolutely. We use industry-standard encryption and secure payment gateways to protect your payment details.

  • Can I request an extension on my payment due date?

    Yes, payment extensions may be available upon request. Please contact our billing team to discuss options.

  • Do you offer refunds?

    Refunds are processed in accordance with our refund policy. Please contact our support team for further assistance.

  • How can I update my payment details?

    You can update your payment details by contacting our customer service team. 

  • Can I split my payment across multiple methods?

    Unfortunately, we do not support splitting payments across multiple methods at this time.

  • What should I do if my payment is declined?

    If your payment is declined, double-check your payment details and try again. If the issue persists, contact your bank or our support team for assistance.

  • How do I receive my invoice or receipt?

    Invoices and receipts are sent to your registered email address or by letter.

  • Is there a surcharge for using a credit card?

    No, we do not charge additional fees for payments made using a credit card.

  • Do you offer credit terms for businesses?

    Yes, we provide credit terms for eligible business customers. Please contact our sales team to discuss account setup and terms.

  • Can I set up a direct debit or recurring payment?

    Yes, you can set up direct debit or recurring payments to ensure timely and hassle-free billing.

  • What payment methods do you accept?

    We accept a variety of payment methods, including credit/debit cards, direct bank transfers. For business customers, we also offer account-based billing.

  • I paid for my order by card, I received less fuel than I paid for due to the tank being full, what happens now?

    We have a couple of options available, we can refund your payment card, this takes 3-5 working days from the date we process your refund. Alternatively, we can leave the credit sat on your account and adjust this amount from the payment for your next order.