Handling and storing of AdBlue

From haulage companies to farms, construction sites and industrial centres, keeping your machinery and equipment up and running, all year round, involves the correct storing and handling of a range of lubricants, greases, fuel oils and also AdBlue. But what are the considerations for storing and handling AdBlue correctly? And what are the potential complications you should be aware of? Well, here at Compass Fuel Oils, we are the UK’s number one fuel oil professionals, delivering a range of products to all parts of the UK, within 1-3 days. This includes AdBlue. As a result, we have produced this guide to everything you should consider about the safe storage and handling of AdBlue.

What is AdBlue?

AdBlue is an important diesel exhaust fluid which is used to reduce the amount of harmful emissions emitted from engines fitted with Selective Catalytic Reduction (SCR). Reducing emissions is a big target for governments across the globe, and exhaust fluid has become commonplace, to help achieve this aim. However, this also means that vehicles are designed to fail, should the AdBlue be completely depleted. And for haulage companies, farmers, and construction sites, this means that keeping AdBlue levels topped up, and stored correctly is a relatively new concern.

What are the consideration for the handling and storing of AdBlue?

To make sure that your AdBlue is stored and handled correctly, you should consider:
⦁ The type of storage
⦁ The temperature of storage
⦁ Using dedicated AdBlue equipment

What type of storage is suitable for AdBlue?

AdBlue can be stored in sealed packs, that should always remain resealed when not in use. But the most effective way to store AdBlue, depending on the quantity, is in a drum. This is one of the most effective ways to protect the AdBlue from any foreign contaminants including tap water or fuel oils.

AdBlue can be supplied in drums of different sizes to suit your requirements, or can be supplied in intermediate bulk containers (IBCs). The size you need will depend on the amount of usage, and for companies and sites with a lot of machinery with SCR engines, you will need to store more AdBlue to keep your vehicles and machinery running.

What temperature should AdBlue be stored at?

With winter well and truly underway, temperature considerations are a key concern. If your storage reaches temperatures of -11 degrees, or more, the AdBlue will probably freeze. You should make sure there is additional room in your container for a safe freeze, thaw process. The AdBlue can be used with no issue once it has thawed safely.

In the summer months, AdBlue should not be kept in temperatures over 30 degrees, or in direct sunlight. This can cause the AdBlue to start to decompose. If you are concerned about temperatures getting too hot, you can cool the AdBlue container by spraying the sealed container with cold water.

What equipment will you need for dedicated AdBlue storage?

AdBlue can easily be contaminated by diesel or other fuel oils, as well as tap or rain water. This is why you need to store AdBlue in a dedicated drum. But when handling and moving AdBlue, you also need to ensure that you use a dedicated container, that has not been contaminated with fuels, grease or lubricants, to transfer AdBlue into the tank. You will also need to keep the area free of dust and debris, because this too can cause issues for your SCR engine, which can be expensive to fix.

Professional AdBlue supply and delivery

Here at Compass Fuel Oils, we supply and deliver AdBlue to every corner of the UK, in bulk and in drums, in just 1-3 days. So to help keep your vehicles and machinery up and running, why not get in touch for your AdBlue needs today?

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1,000L IBC AdBlue @ £400 + VAT

No IBC Deposit & Free Delivery to UK mainland.

Please email us on sales@compassfuel.co.uk or call us 0330 128 9838 to discuss

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What other services do we offer?

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For orders or free advice please call 0330 128 9838.

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Frequently Asked Questions

Deliveries

  • What areas do you deliver to?

    We deliver to most regions in the UK. To check if we service your area, please use our delivery postcode checker or contact our support team 01772 619 461 

  • What is the minimum order quantity for delivery?

    The minimum order quantity varies depending on the fuel type. For most orders, it is 500 litres, but smaller deliveries may be available upon request for example barrels of 205l fuel.

  • How long does delivery take?

    Standard deliveries typically take 3–5 working days. We also offer express delivery options for urgent orders.

  • What should I do if my tank is overfilled or damaged during delivery?

    Please report any issues to our customer service team immediately. We will investigate and resolve the issue promptly.

  • Can I change or cancel my delivery?

    Yes, you can modify or cancel your delivery by contacting us at least 24 hours before the scheduled delivery time.

  • Do you charge a delivery fee?

    Standard delivery is included in the fuel price for most orders. Express deliveries or orders below the minimum quantity may incur additional fees.

  • What types of vehicles are used for delivery?

    We use a fleet of fuel tankers suitable for residential, commercial, and agricultural deliveries. For restricted access locations, we may send a smaller vehicle.

  • What if my delivery is delayed?

    While we strive to deliver on time, delays can occur due to weather or other unforeseen circumstances. If your delivery is delayed, we will notify you as soon as possible.

  • What should I do to prepare for a delivery?

    Ensure your tank is easily accessible, remove any obstructions, and secure pets or gates. If your tank has a lock, please make sure it is unlocked.

  • How will I know when my delivery will arrive?

    You will receive a notification with an estimated delivery date once your order is confirmed. On the day of delivery, our driver may contact you directly.

  • Do I need to be present during the delivery?

    In most cases, you don’t need to be present as long as your tank is accessible and ready for filling.

  • What happens if I’m not available during the delivery?

    If you’re not available, our driver can deliver the fuel to your tank as long as it is accessible and safe to do so. If access is restricted, we will contact you to reschedule.

  • Can I schedule my delivery?

    Absolutely. You can choose a preferred delivery date during the order process. We’ll do our best to accommodate your request.

  • Do you offer same-day or next-day delivery?

    Yes, same-day and next-day delivery options are available in select areas. Additional charges may apply.

Payments

  • What currency are payments processed in?

    Payments are processed in GBP (British Pounds). If you are paying from outside the UK, your bank may apply conversion fees.

  • Is my payment information secure?

    Absolutely. We use industry-standard encryption and secure payment gateways to protect your payment details.

  • Can I request an extension on my payment due date?

    Yes, payment extensions may be available upon request. Please contact our billing team to discuss options.

  • Do you offer refunds?

    Refunds are processed in accordance with our refund policy. Please contact our support team for further assistance.

  • How can I update my payment details?

    You can update your payment details by contacting our customer service team. 

  • Can I split my payment across multiple methods?

    Unfortunately, we do not support splitting payments across multiple methods at this time.

  • What should I do if my payment is declined?

    If your payment is declined, double-check your payment details and try again. If the issue persists, contact your bank or our support team for assistance.

  • How do I receive my invoice or receipt?

    Invoices and receipts are sent to your registered email address or by letter.

  • Is there a surcharge for using a credit card?

    No, we do not charge additional fees for payments made using a credit card.

  • Do you offer credit terms for businesses?

    Yes, we provide credit terms for eligible business customers. Please contact our sales team to discuss account setup and terms.

  • Can I set up a direct debit or recurring payment?

    Yes, you can set up direct debit or recurring payments to ensure timely and hassle-free billing.

  • What payment methods do you accept?

    We accept a variety of payment methods, including credit/debit cards, direct bank transfers. For business customers, we also offer account-based billing.

  • I paid for my order by card, I received less fuel than I paid for due to the tank being full, what happens now?

    We have a couple of options available, we can refund your payment card, this takes 3-5 working days from the date we process your refund. Alternatively, we can leave the credit sat on your account and adjust this amount from the payment for your next order.